Terms of Service

01. Company and scope

“Yukti Solutions”, “we”, “our” or “us” means Yukti Solutions Private Limited, an Indian company operating the website https://yuktisolutions.com and providing software products, custom software development, technical services and related support. The company’s business correspondence details are set out in Section 28.

These Terms apply to website visitors, individuals who access our products, and organizations that purchase or administer our services. Certain products, such as mPresent and Task Hours, have their own feature descriptions, pricing and additional terms. For a development project, a separately signed agreement or statement of work (“SOW”) governs project-specific matters.

If you act for an organization, you represent that you have authority to bind that organization when accepting these Terms or placing an order. A person who has not been authorized to purchase services must not place an order on the organization’s behalf.

02. Definitions and order of precedence

“Account” means a registered profile or organization workspace. “Authorized User” means an individual permitted by the Customer to access a service under the relevant plan. “Customer” means the person or organization contracting for the service. “Customer Data” means information, records and materials submitted to, stored within, or generated for the Customer through a service, excluding our underlying software and aggregated information that cannot reasonably identify an individual or customer. “Order” includes an accepted checkout, subscription confirmation or signed order form. “SaaS” means software delivered for access online on a subscription or other service basis.

If documents conflict, the more specific document governs only its subject matter: (a) an executed data processing agreement for the processing it covers; (b) a signed master agreement or SOW for a development engagement; (c) an accepted Order for product, price and commercial particulars; (d) product-specific terms or a signed service-level agreement; and (e) these Terms. Privacy and cookie notices describe our handling of personal data and technologies; they do not override mandatory privacy law.

03. Eligibility and acceptance

To create an Account or purchase Services, you must be at least 18 years old, or otherwise have the legal capacity to contract under the law that applies to you. An organization must ensure that its Authorized Users are legally permitted to access its workspace, including where younger users are allowed by the product and law. Website information may be viewed without opening an Account.

An agreement is formed when you click to accept these Terms, place an accepted Order, or otherwise enter into an enforceable agreement with us. Mere browsing is subject to applicable website rules and legal notices, but does not by itself create a paid subscription.

04. Website content and acceptable access

You may view website content for lawful evaluation and use of our Services. You may not impersonate another party, bypass access controls, interfere with performance, scrape data in a manner that materially burdens our systems, transmit harmful code, or use any service to violate another person’s rights or applicable law.

You must not reproduce or commercially exploit our software, brand, documentation or website materials without permission, except as allowed by applicable law or an express license. Restrictions on reverse engineering or interoperability apply only to the extent such restrictions are lawful.

05. Accounts, administrators and credentials

Customers must provide accurate Account and billing information and keep it current. The Customer designates administrators who may invite or remove Authorized Users, choose subscription plans, configure settings, access organization records, and submit binding instructions within their granted permissions. Customer administrators are responsible for ensuring these permissions remain appropriate.

Each user must protect their login credentials and promptly report suspected unauthorized access to support@yuktisolutions.com. Customers are responsible for activity under their Accounts to the extent caused by their authorized users or by their failure to maintain appropriate access controls, but not for activity resulting solely from our breach of these Terms or failure to exercise reasonable care.

06. SaaS license and permitted use

While the applicable subscription is active, we grant the Customer a limited, non-exclusive, non-transferable right to access and use the subscribed SaaS products, with the number of users, functions, branches, storage allowances, API calls or other limits stated in the applicable plan or Order. This is a right of access, not a transfer of the software’s ownership or source code.

The Customer may use the service for its internal operations and may permit its staff, contractors and other approved users to access it for that purpose. Resale, white-labelling or access for third parties as a managed service requires our written authorization unless expressly included in the purchased plan. Customer use must not exceed product-specific fair-use or technical limits disclosed in plan documentation.

We may use reasonable measures to address abusive consumption after informing the Customer where practicable. Material reductions to a paid plan’s core contracted functionality during a prepaid period will be handled under the applicable Order or Section 25, rather than by immediate unilateral withdrawal without remedy.

07. Free plans and trials

A product may offer a free plan, limited trial or promotional credits on terms displayed at signup. A free trial does not become a paid subscription merely because time has passed; a paid subscription begins only when the Customer expressly selects a paid offer and authorizes the payment arrangement. If we offer automatic trial conversion, we will clearly disclose the conversion and secure any consent required by law before charging.

Free features and support levels may differ from paid plans. Any specific “lifetime free” or other long-term promotional commitment will be interpreted with the terms of the published offer and any mandatory legal protections; it should not be overridden by an inconsistent general statement in these Terms.

08. Subscription terms, renewal and changes

Each paid SaaS product or subscription line has the billing frequency, start date, price, service period and user quantity displayed at checkout or in the Order. Where a Customer uses more than one product, the billing cycles and trial periods may differ between products.

A subscription renews automatically only if automatic renewal is clearly disclosed and accepted for that subscription. Renewal charges use the payment method authorized by the Customer, subject to updated payment information, applicable legal requirements and any cancellation submitted before renewal. Where law requires a renewal notice, we will provide it.

An authorized administrator may request additional users, upgrades or downgrades through supported product controls or through our sales/support team. Charges or credits for mid-cycle changes, including any prorating, will be shown at confirmation or specified in the Order. A downgrade may take effect at the next renewal if an immediate change would reduce already-purchased entitlements.

Price increases for renewals will be communicated at least 30 calendar days before they take effect, except where a shorter period is required by a change in law or a documented tax change. We will not retrospectively increase the price of a prepaid service period. If the Customer does not accept a future renewal price, it may cancel renewal before that price takes effect.

09. Fees, invoicing and taxes

Fees, currency and due dates are those accepted in the relevant Order. Subscription fees are generally charged in advance unless the Order expressly specifies arrears billing or another arrangement. Charges may include applicable taxes such as GST or other transaction taxes, which will be itemized or disclosed as required by law.

Customers must supply accurate invoicing and tax information, including tax registration details where relevant. Payment processors, issuing banks or card networks may apply their own foreign exchange rates or charges, which are not controlled by us. Any legally required withholding must be supported by appropriate documentation, and the parties will cooperate in applying available treaty or tax relief where lawful.

Custom development fees are invoiced under the agreed project milestones or payment schedule. A SaaS checkout does not change the payment terms of a separately contracted development project.

10. Failed payments and service suspension

If a scheduled payment fails, we may notify the Customer, attempt a reasonable number of payment retries using the authorized method, and request updated details. Unless immediate action is reasonably needed to prevent fraud, security harm or unlawful activity, suspension for a payment default will ordinarily follow written notice and a minimum seven-calendar-day opportunity to cure after the notice.

During a billing-related suspension, certain service functions may be unavailable and new transactions may be restricted. We will describe how to restore service and, where practicable, preserve access to available export options. Past-due sums remain payable, but we will not charge undisclosed late fees or penalties. Continued non-payment after a reasonable cure period may result in termination under Section 23.

11. Cancellation, refunds and credits

A Customer may request cancellation of a SaaS subscription through available account controls or support. Unless a plan or Order says otherwise, cancellation stops future renewal and the subscription remains accessible through the prepaid period. Cancelling a subscription does not cancel a different product subscription automatically.

A refund request relating to a SaaS charge may be submitted within 14 calendar days after the charge where the Customer experiences a material technical problem or is materially dissatisfied with the service. We will assess the request fairly in light of the problem, attempted resolution, usage, applicable offer and relevant law. This 14-day window allows review; it does not by itself guarantee a refund. Contractual service credits or refunds specifically promised in an Order or SLA will be honored according to that agreement.

Except for approved refunds, binding commitments in an Order, and rights that cannot lawfully be excluded, subscription fees are not refundable merely because a Customer does not use the service or cancels before the end of an already-paid term. We do not deny or restrict mandatory consumer, small-business or other statutory remedies.

Send refund requests to support@yuktisolutions.com with the account, payment reference and reason. We aim to communicate a decision within seven business days after receiving sufficient information. Approved refunds are initiated to the original payment method within 10 business days; the bank or payment provider may take additional time to post the funds. Development-project cancellation and reimbursement are governed by the relevant signed contract.

12. Custom software development engagements

Custom development, consultancy, implementation and integration engagements are defined in a signed proposal, SOW or master services agreement. That document should identify scope, assumptions, deliverables, dependencies, milestones, acceptance criteria, fees, and change-control procedures. If there is no signed or accepted project document, we do not undertake to deliver a particular bespoke result merely because an enquiry was made.

Additional work, altered requirements or delayed customer decisions may affect project fees and delivery dates. Such changes require agreement through the project’s documented change process. Client delays in supplying access, materials, feedback or approvals may reasonably extend delivery obligations under the applicable project contract.

Ownership and licensing of bespoke deliverables are determined by the signed project agreement. Unless that agreement expressly transfers rights, our pre-existing tools, frameworks, templates, know-how, reusable components and software remain ours or our licensors’. Third-party and open-source materials remain subject to their respective lawful licenses. Any transfer of commissioned intellectual property is subject to the agreed payment and assignment provisions.

Delivery acceptance, post-delivery warranty, maintenance obligations, source-code handover, hosting and support are not presumed: they must be set out in the project contract or expressly agreed in writing.

13. Customer Data and workforce-related information

As between the Customer and Yukti Solutions, the Customer retains the rights it holds in Customer Data. The Customer grants us and authorized subprocessors the limited rights reasonably needed to host, transmit, maintain, back up, secure, support and otherwise process that data to deliver contracted services, comply with lawful instructions and fulfill legal duties. We will not treat Customer Data as our proprietary content merely because it is stored in our systems.

The Customer is responsible for the legality, accuracy and appropriateness of the data it submits and for its own notices, workplace policies, permissions and lawful grounds for collecting information from staff or other individuals. For workforce features such as attendance, device recognition, QR check-ins and geofencing, the Customer must assess local employment and privacy rules before enabling monitoring or location-dependent functions.

Customer administrators determine role-based access and the retention settings available within a product. Individual employees or end users may need to submit employment-record or organization-controlled deletion requests through their organization, while retaining any independent legal rights against the relevant data controller or fiduciary.

14. Personal data and data processing agreements

Our Privacy Policy explains how we handle personal information for our own purposes, such as account administration, security, billing and enquiries. Where we process personal data on behalf of a Customer, the respective legal roles and obligations depend on the processing activity and applicable law.

Where required, the parties will put in place an appropriate data processing agreement (“DPA”) addressing instructions, confidentiality, technical and organizational measures, subprocessors, assistance with individuals’ rights and security incidents, cross-border transfers, and return or deletion of data. Applicable mandatory privacy laws prevail over any inconsistent limitation in these Terms.

Our Cookies Policy and any applicable consent controls govern non-essential website cookies. Acceptance of these Terms alone does not substitute for any separate cookie or personal-data consent required by law.

15. Data export, retention and deletion

During an active SaaS subscription, the Customer may export records through functionality available in its plan. The Customer should regularly maintain its own copies of business-critical records and arrange export before a subscription ends.

For 30 calendar days after termination of a paid subscription, the Customer may request reasonable assistance to retrieve Customer Data that remains available, unless a shorter retention period is required by law, expressly agreed, or the Customer has instructed verified earlier deletion. We will offer available standard exports or discuss feasible alternatives; any substantial manual extraction charges will be disclosed before they are incurred. This clause does not promise recovery of information that has already been lawfully deleted or never captured.

After the applicable retention period, data may be deleted or anonymized in accordance with the Data Deletion Policy, the relevant DPA, legal obligations and operational backup cycles. Our published Data Deletion Policy states that verified deletion requests are generally processed within 30 days, subject to permitted retention exceptions. Deletion of primary records and expiry of backup copies may occur on different schedules.

16. Security and incident cooperation

We will maintain appropriate administrative, technical and organizational safeguards proportionate to the service and information involved. No online system can be represented as free of all security risks. Customers must configure authorized access appropriately, keep devices reasonably secure and notify us promptly when they become aware of a security incident affecting their Account.

Where an incident involving personal data requires notification or assistance, the parties will follow applicable law and any signed DPA. We will provide incident-related information and cooperation to the extent required by law and the governing contract, without promising an unsupported universal notification deadline.

17. Third-party products, hosting and integrations

A service may depend on cloud infrastructure, payment gateways, operating systems, communication platforms or third-party APIs. We may use qualified suppliers to deliver services, subject to our contractual and legal responsibilities. Third-party services separately obtained by the Customer may be governed by their providers’ terms and charges.

Features that depend on outside providers can change or become unavailable. We will use reasonable efforts to communicate material foreseeable impacts on a paid service and, where possible, provide an alternative, adjustment or remedy consistent with the Order and applicable law. Data location and international transfer commitments, if any, are defined in the relevant DPA or Order.

18. Availability, maintenance and support

We aim to operate our services reliably and may perform scheduled maintenance, urgent security updates and system improvements. Where reasonably practicable, material planned maintenance will be announced in advance. We do not promise a numerical uptime percentage or service credit unless expressly stated in an applicable service-level agreement (“SLA”).

Standard support scope, channels and hours may vary by plan. Enterprise response times, escalation contacts, support commitments and service credits should be agreed in a separate SLA or Order. Nothing in this Section excuses a failure to exercise reasonable care or overrides statutory service guarantees.

19. Confidentiality

Each party may receive non-public technical, commercial or organizational information that is identified as confidential or should reasonably be understood as confidential. The receiving party will use it only for the relationship, protect it with reasonable care and share it only with persons who need access and are bound by appropriate confidentiality obligations.

Confidentiality does not extend to information independently developed without misuse, lawfully known before disclosure, publicly available without breach, or properly obtained from another source without a confidentiality duty. Information may be disclosed if required by law, after advance notice where legally permitted. These obligations survive termination for as long as the information remains legally protectable as confidential or a separate agreement requires.

20. Intellectual property and feedback

The SaaS platform, its software, design, documentation, product identifiers, site content, trademarks and service improvements belong to us or our licensors. We grant only the usage rights expressly described in these Terms or a signed agreement. The Customer retains rights to its own data and materials, as provided in Section 13.

If a Customer voluntarily gives suggestions about improving a service, we may consider and use the suggestions without a separate fee, provided we do not disclose the Customer’s confidential information or appropriate its protected materials. Neither party may use the other’s name, logo or trade marks in advertising or public customer references without appropriate permission.

If you believe content available through our Services infringes your rights, send details and supporting information to support@yuktisolutions.com. We will assess sufficiently detailed notices and may remove or restrict material where warranted by law or agreement.

21. Representations, warranties and remedies

We will provide paid services with reasonable care and skill and aim for material conformity with their published descriptions and agreed specifications. Customers will provide information and permissions they lawfully possess and will use the services responsibly.

Except for express contractual promises and protections that cannot legally be excluded, we do not guarantee that every service will be uninterrupted, error-free, suitable for every purpose, or compatible with every external system. If a paid service materially fails to meet an agreed specification, the parties will first seek a reasonable correction or other remedy available under the applicable contract or law.

22. Allocation of liability and third-party claims

Neither party is liable to the other for remote or unforeseeable indirect or consequential loss to the extent that exclusion is permitted by law. This does not exclude liability for direct loss that is reasonably recoverable under the governing contract or mandatory law.

To the extent permitted by law, each party’s total aggregate contractual liability arising from a paid service is limited to the fees paid or payable for the affected service during the 12 months immediately preceding the event giving rise to the claim. This cap does not limit amounts properly owed for services, fraud, intentional wrongdoing, or liability that applicable law does not allow the parties to limit. Any different liability allocation expressly negotiated in a signed agreement prevails for its stated scope.

The Customer will defend us against a third-party claim caused by the Customer’s unlawful Customer Data or use of the service in material breach of these Terms, to the extent the claim is attributable to the Customer’s conduct, provided we promptly notify the Customer and reasonably cooperate. We remain responsible for our own wrongful conduct. Any indemnity or intellectual-property infringement remedy specifically agreed in a development contract governs that engagement.

23. Suspension, termination and consequences

We may suspend access immediately to the extent reasonably necessary to respond to actual or threatened security harm, suspected fraud, illegal activity or a material threat to other users; we will give notice as soon as lawful and practicable. For other remediable material breaches, we will ordinarily give written notice and 10 business days to cure before terminating the affected paid service, unless an Order lawfully specifies a different procedure.

Either party may terminate an affected service for an uncured material breach by the other, subject to the notice and cure process. Ordinary cancellation of a renewable subscription follows Section 11. We will not terminate a paid, fully-performing subscription for convenience during a prepaid period without a lawful contractual basis and an appropriate remedy for the unused affected service.

When a subscription ends, the right to access that paid product ceases subject to any agreed transition or data-export assistance. Payment obligations accrued before termination and provisions intended by their nature to survive (including confidentiality, intellectual property, liability, dispute resolution and lawful data retention) remain effective.

24. Events outside reasonable control

Neither party is liable for a delay caused by circumstances beyond its reasonable control, such as widespread power or telecommunications failures, major natural events, war or binding government action, to the extent those circumstances prevent performance despite reasonable mitigation. The affected party will give notice when practical and resume performance as reasonably possible. Payment for services already delivered remains due; prolonged disruption will be addressed in good faith and in accordance with applicable law or any signed agreement.

25. Changes to these Terms or the Services

We may revise these Terms to reflect changes in law, security needs, technology or the way services are offered. We will post the revised version with an effective date. For a material change that adversely affects an existing paid subscription, we will ordinarily provide at least 30 calendar days’ advance notice by email, in-product notice or another reasonable channel, unless urgent legal or security circumstances require faster action.

A material adverse change will not automatically rewrite a separately signed agreement. Where such a change cannot reasonably be accepted, the Customer may contact us before it takes effect to discuss the relevant contractual rights, including cancellation and any refund or credit required by the Order or applicable law. Continued use after the effective date constitutes acceptance only to the extent enforceable under applicable law.

26. Governing law and dispute resolution

These Terms are governed by the laws of India, excluding conflict-of-laws principles, except to the extent mandatory rules in another jurisdiction cannot lawfully be excluded. The parties will first attempt to resolve a dispute through good-faith discussions after written notice. If the dispute is not resolved within 30 calendar days, either party may refer a dispute capable of arbitration to arbitration under the Arbitration and Conciliation Act, 1996, as amended.

The tribunal will consist of one arbitrator appointed by agreement of the parties, or through the legally applicable appointment process if no agreement is reached. The seat and venue of arbitration will be New Delhi, India, and the proceedings will be in English, unless a signed agreement states otherwise. Subject to mandatory rights and the arbitration provision, courts of competent jurisdiction in New Delhi will have exclusive jurisdiction for matters properly brought before a court, including permitted interim measures and non-arbitrable claims.

27. General provisions

Neither party is the agent, partner or employee of the other merely by entering into these Terms. If any provision is held unenforceable, the remaining provisions continue to the extent lawful. A failure to enforce a provision once does not waive the right to enforce it later.

The Customer may not transfer a subscription agreement to another legal entity without our consent, which will not be unreasonably withheld. We may reorganize or assign agreements as part of a genuine business transfer while preserving the Customer’s material contractual rights and giving appropriate notice. These Terms, together with the documents identified in Section 2, form the parties’ agreement for their covered subject matter.

Legally operative notices may be sent to the Customer’s designated billing or administrator email and to Yukti Solutions using the details in Section 28, except where a signed agreement provides a different notice process.

28. Contact information

Contract, billing and service enquiries: support@yuktisolutions.com

Privacy and personal-data enquiries: privacy@yuktisolutions.com

Business correspondence: Yukti Solutions Private Limited, 708, 8th Floor, Westend Mall, District Center, Janakpuri, New Delhi – 110058, India. This is a published contact location and is not stated here to be the statutory registered office.

29. Related policies and additional agreements

Privacy Policy: https://yuktisolutions.com/privacy-policy

Cookies Policy: https://yuktisolutions.com/cookies-policy

Data Deletion Policy: https://yuktisolutions.com/data-deletion

Product-specific terms, a Data Processing Agreement, a signed Statement of Work and a Service Level Agreement apply where presented and accepted or executed for the relevant service.